Order Information

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• Online: Security and peace of mind are extremely important to us here at AbsorbentsOnline.com. Your personal and credit card information are secure when using our shopping cart. We use the latest, state-of-the-art Secure Socket Layer (SSL) technology which is the safest encryption currently available. When using our shopping cart you can always modify or cancel your order at anytime. It's easy, it's safe and it's secure.
  
  
• Phone: Our normal office hours are Monday through Friday from 9:00 AM to 4:00 PM (PST). If you call after hours, just leave your phone number and a time to call you back. Our phone number is (909) 591-9633 or (800) 869-9633 (US & Canada).
  
  
• By Fax: Our dedicated, 24/7 fax line is (909) 591-2350. Click here to print out our Fax Order Form
  
  
• Commercial & Government Accounts: We accept Purchase Orders from Federal, State or Local Government Agency/Departments * Public Schools, Colleges or Universities * Fortune 500 Companies * Most publicly traded US corporations. See more about Government Purchases Info.
  
  
• Setting up an Account with us: To set up an account, Please complete the Credit Application (PDF Format, Adobe Acrobat Reader is needed). Click on link to open CREDIT APPLICATION. Please fax a completed application along with your signed Purchase Order to: (909) 591-2350. Please email any questions to sales@absorbentsonline.com
  
  
• International Orders: Orders and inquires outside of the United States are welcome. Please email your inquiries to sales@absorbentsonline.com.
  
  
• Returns: Returns are subject to a 25% restocking fee. We only accept returns within 30 days from date of purchase. Please contact sales@absorbentsonline.com for a Return Merchandise Authorization # and shipping details prior to returning. We are not responsible for shipping cost. All returns must have an RMA number issued by PCI Products Company.
  
  If any merchandise is damaged in shipment please take photos and notify the carrier first and then us.
  
  If you receive any product that has a manufacture defective please contact us immediately (within 7 days) at sales@absorbentsonline.com or (800)869-9633. There is no restocking fee or shipping cost to you. We will replace it immediately. We have been in business since 1985 and want our customers to be 100% satisfied with their purchase. We are always available to answer any questions about our products.
  
  Custom orders are not returnable. Custom orders include such items as spill containment berms, drain covers, anti fatigue mats and other products that we offer custom sizes not normally listed on our website.
  
  See our Return and Refund Policy for more information.

We accept any major credit card.

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